Website: www.asilizanzibar.ac.tz
1. Overview
At Asili Zanzibar, we value your trust and strive to ensure that every purchase or payment made through our website or affiliated services meets your expectations. If, for any reason, you are not fully satisfied, this Refund & Return Policy explains your rights and how to request a refund or return.
2. Applicability
This policy applies to all goods, digital products, and services offered or sold through our website (www.asilizanzibar.ac.tz) unless a different policy is stated for a specific product or service.
3. Refund / Return Eligibility
- Requests must be made within 7 days of receiving the product or service.
- Physical items must be unused, in original packaging, and include all manuals, labels, and accessories.
- Refunds for digital or access-based products are available only if there has been no or minimal usage.
- We reserve the right to deny a refund if misuse or damage occurred, or if policy terms are not met.
4. How to Request a Refund / Return
To initiate a refund or return, please contact us:
- Email: habari@asilizanzibar.ac.tz
- Subject line: “Refund / Return Request – Order # [order number]”
- Include your order number, date of purchase, product/service name, and reason for request.
We will respond within 3 business days to confirm approval and provide return instructions (if applicable).
5. Return Shipping Costs
- Return shipping costs are generally borne by the customer.
- If the return is due to our error (e.g., wrong or defective item), Asili Zanzibar will cover the return shipping cost.
6. Refund Processing
- Once the returned item is received (if applicable) or eligibility is confirmed, the refund will be processed within 7 business days.
- Refunds will be issued to your original payment method (bank, card, or mobile money).
- Depending on your provider, it may take additional days for the refund to appear in your account.
7. Partial Refunds
Partial refunds may be issued if:
- The returned item is not in original condition, or
- Parts or accessories are missing not due to our error.
8. Cancellations
- Orders may be cancelled before shipping, delivery, or digital access is granted.
- Once delivery or access occurs, cancellations may not be possible or may incur a service fee.
9. Changes to This Policy
Asili Zanzibar reserves the right to modify this Refund & Return Policy at any time. Changes become effective once posted on our website with the updated “Last Updated” date.
10. Contact Us
- Email: habari@asilizanzibar.ac.tz
- Phone: +255 779 079 099
- Address: 71207 Kibweni, Zanzibar